.concierge-human{padding:20px 24px;margin:18px 0;border:1px solid #c2a66b70;border-radius:16px;background:#f7f3e9;color:#1c342b}
.human-heading,.human-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.human-heading{margin-bottom:10px}.human-dot{width:9px;height:9px;border-radius:50%;background:#978d7b}.human-dot.is-live{background:#357755;box-shadow:0 0 0 4px #35775518}.human-actions{margin:14px 0}.human-small{font-size:13px;line-height:1.55;margin:10px 0 0;color:#56645d}.human-translation{display:flex;gap:10px;align-items:center;margin-top:18px;cursor:pointer;font-size:14px}.human-translation input{width:18px;height:18px;accent-color:#315f4b}.human-phone{padding:10px 0}.chat-message.team{background:#e7eee5;border-left:3px solid #50745b}.chat-message.system{background:transparent;text-align:center;font-size:13px;color:#56645d}.chat-message.system span{display:none}.chat-translation{font-size:13px;padding-top:9px;margin-top:9px;border-top:1px solid #375d4830}.human-active .concierge-options,.human-active .concierge-checkout,.human-active .concierge-disclaimer,.human-active [data-reset]{display:none!important}.human-archive{font-size:14px;margin-top:16px}.human-archive p{white-space:pre-wrap}.human-contact-btn{display:inline-flex;align-items:center;min-height:44px}
@media(max-width:600px){.concierge-human{padding:16px}.human-actions{align-items:stretch;flex-direction:column}.human-actions .btn,.human-actions .text-btn{justify-content:center;text-align:center}.human-small{font-size:13px}}